Muting the Audience from Meeting Leaderís Perspective


If you are running a webinar using Lync you probably want everyone except yourself muted.  Classes are different and you probably want those unmuted unless the class is large or you are doing a long period of lecturing without interaction. Participants/students can always ask question in the chat area by typing in their question.

In order to mute an entire attendee list go into the meeting as the presenter. You need to get in first to turn audio off. (NOTE: anyone with presenter status is not muted this way and must mute themselves or be downgraded in status to attendee and then you can mute them.) Click the people icon.

Make sure Mute Audience is checked. If it is not checked, check it by clicking on the words Mute Audience.

To unmute the entire participant list (which you may want to do to enable questions at the end, just click it again to make the check go away. However, in order to complete the unmute process, individual users must then UNMUTE themselves. When you unmute them en masse all that does is give them the ability to unmute themselves.

Being Muted from Participantís Perspective


Note: When a person comes into the meeting using the full Lync client they enter as a presenter. When the leader mutes the audience, Presenters are not muted. You must right click on the personís name and downgrade them to an Attendee. Then when you mute the audience they are muted. NOTE: attendees cannot show their desktop. You will have to elevate them to Presenter if they are to show their desktop at any time during the meeting.


You have a scheduled meeting where all the attendees come in pre-muted by the leader. The leader now decides to unmute the audio. The attendees then have to unmute themselves in addition. But there are differences depending on whether they are on a Polycom CX600 (Lync) phone or not for their audio.


If they are using their Lync phone for audio they MUST unmute on the phone device itself.


If however they are on a headset attached to their computer (or the audio I/O of the computer itself) they unmute  on the computer screen. The computer screen looks different depending on whether they are on a Lync phone or not.


Here is what they see if they are on a Lync phone:



And here is what they see if they are using a headset or the computer audio:



If they are using the computer, they will see a red circle with a diagonal line in it next to the microphone icon if they are muted.




Ok, but what happens if someone joins the meeting using a regular telephone using the 615 or 855 number? In that case when they are on the phone and the leader unmutes the audience they are told the leader has unmuted them and they then have to unmute themselves. They are told to unmute themselves they press *6 on their phone. (What they are not told is to re-mute themselves they should also press *6Öit is a toggle) We will now also tell our attendees this in case they arenít paying attention to the female voice in the system.


Now what if the meeting leader is leading the meeting on a regular phone (non Lync phone)? To mute the audience they press *4 on their regular phone. To unmute the audience they press *4 (again a toggle).  And if they just want to mute themselves, such as to suppress the transmission of a cough or sneeze, they press *6 to mute and unmute themselves.